We are not authorized to modify your domain name or set up a new hosting account with any other provider. If you are transferring your domain to another host, you are responsible for setting up an account with the new provider and having the name server information updated. If you obtained your domain from us as part of a promotion an early termination fee will apply and will automatically be charged to the credit card on file. If you are due a refund, please request it separately through the billing desk and then allow up to 30 days from the date you submit this form for the refund to be issued.
Please Note: You may receive a final charge after your service has terminated for fees associated with bandwidth used over your allocated amount or for invoices which have been unpaid.
Thank you for your business.
Payment & Cancellation Policy
Account cancellation forms submitted containing false or missing information cannot be processed. Only the registered owner of an account may cancel an account unless a Change of Ownership application has been submitted in advance. These requirements are to protect our customers against domain name theft and are, in part, required by ICANN.
If you have not cancelled your account you are obligated to pay for your account even if you do not use it. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. Even an unused account uses valuable system resources that could be used for other customers.
Past due accounts cannot be cancelled until all past due amounts are paid. If you have a past due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $150.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. ALL information must be included in order for your cancellation to be accurate. This is for your protection. Your account number is either your support ID code or the last 6 digits of your credit card used. If you used PayPal please indicate the last 6 characters of the subscription or the last transaction entry.
WARNING: We reserve the right to report your unpaid balance to credit reporting agencies. Unpaid invoices may effect your credit rating. Charges not disputed within 15 days of the charge are considered accurate.
If the client disputes justified charges by provider on his credit card as a "chargeback", provider has the right to charge an administration fee in addition to the regular suspension charge of $25 and immediately discontinue service. Your account will be submitted to TRW Collections, Inc. If you are in California, Arizona or Nevada your account will be submitted to small claims court.
Please note that our intent here is truly not to trap you. W feel that we've been overly redundant on where and how to cancel. By and large what we find with some customers is that they are still confused but don't call us. Even if you are cancelling we are here to service you and may need your help.
We do not offer refunds for services after the initial thirty (30) days of service. Domain name registrations are non-refundable. Early termination fees may apply.
Promotional Domain Names: Please review the addendum regarding promotional domain names.